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KLANG, 6 NOVEMBER: Selangor’s approach to developing the Delivery System and Governance Reform Index (RSTU), based on data and evidence, has been described as a mature step towards ensuring that the effectiveness of administrative reforms can be comprehensively measured. Chief Secretary to the Government, Tan Sri Shamsul Azri Abu Bakar, said that efforts to gather public feedback and assess levels of integrity and leakages before formulating the RSTU Action Plan demonstrate the state administration’s commitment to implementing reforms systematically. “Gathering public feedback data and measuring levels of integrity and leakages before formulating the RSTU Action Plan is a highly mature, evidence-based approach. “Selangor’s efforts are also aligned with the Public Service Performance Recognition (RPPA) and the public service reform agenda introduced at the federal level over the past two years,” he said. He made these remarks while delivering his speech at the closing ceremony of the Delivery System and Governance Reform (RSTU) Seminar: Lessons from Court Cases – Strengthening Governance and Preventing Recurring Mistakes, held at Wyndham Acmar Hotel, Klang, yesterday. The ceremony was also attended by the Selangor State Secretary, Dato’ Dr. Ahmad Fadzli Ahmad Tajuddin. |
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Shamsul Azri expressed hope that the findings of the seminar would be translated into concrete actions with measurable outcomes, while the best practices identified would be shared with other states. Meanwhile, Ahmad Fadzli said the RSTU Index was developed through a scientific and comprehensive approach, with the primary objective of measuring public satisfaction across five components: service transparency, integrity, reliability, governance and the detection of leakages. According to him, assessments based on actual data collected from stakeholders enable the state government to identify weaknesses and strengths in its service delivery system, thereby determining areas requiring improvement. “We no longer want to work based on assumptions. We gather genuine feedback from stakeholders. “The data from this Index will transparently reveal our weaknesses, identify our strengths and highlight the gaps that must be addressed immediately. “This Index will serve as our compass and a fundamental benchmark for evaluating the effectiveness of the corrective measures we implement today,” he said. |
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